The Directorate of Road Traffic Services, commonly referred to as the Vehicle Inspection Office under the Federal Capital Territory Administration, has discontinued manual booking and billing procedures for vehicles in Abuja.
According to Daily Trust, the Director of DRTS, Dr. Abdulateef Bello, made this announcement during a training session on the paperless booking and e-billing system for the agency’s employees in Abuja.
He explained that this initiative was introduced to combat revenue losses, enhance transparency, and improve the efficiency of the traffic management system.
He clarified that the implementation of e-ticketing would initially begin in the city center due to the high traffic volume experienced there, with plans to extend it to the suburban areas in the coming days.
The director further elaborated that this system would provide a mechanism for offenders to file appeals or protests in cases of unsatisfactory bookings, thereby promoting fairness and addressing any discrepancies.
Bello said: “This evolution will empower DRTS officers to serve the public better by delivering services that are not only seamless but efficient and transparent.
“The new paperless system exemplifies our commitment to leveraging on cutting-edge technology to serve our community with unparalleled efficiency and integrity while actively eliminating the challenges posed by the continued use of the manual system.
“It will also help us to manage fines and ticketing systems while minimising revenue leakages. With this system, we will have a comprehensive record of all transactions, which indicates that every money rightfully owed to the government is collected and accounted for.
