The management of 9mobile has issued an apology to its subscribers for the recent service disruptions experienced in various regions across the country.
The interruptions were attributed to multiple fiber cuts and damage to the network infrastructure.
In their statement, the company expressed, “As a business, we understand the frustration and inconvenience that this disruption has caused to connectivity and communication for our customers. We feel your pain and know what the disruption means for you.
“As a business, we do not take your brand loyalty for granted. You have been with us through our darkest hours in business, and our sunshine years are here now. Satisfying you with quality service remains a significant pillar of the brand experience we want you to have with us.”
9mobile also announced the establishment of a Virtual Situation Room, enabling real-time communication between management and the technical team to receive situation reports from different locations.
This hands-on approach aims to ensure full service restoration for their valued customers.
“We like to note that service has been restored to most areas, and our technical teams are working round the clock to ensure outstanding issues are swiftly resolved and the quality of service sustained.
“We are confident that they will complete the task soonest”, the statement read.
The company extended its appreciation to customers for their patience and understanding, noting, “We remain committed to delivering the high-quality service that you desire and deserve from 9mobile. Be assured that the excellent connectivity that enables you to do all you want to do is the commitment of our new leadership.”
